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Use CaseMarch 6, 2026·7 min read

How to Reduce Support Tickets with an AI Assistant

Citai Team

March 6, 2026 · 7 min read

The problem: support that doesn’t scale

More customers = more repetitive questions, same team.

Before vs After Citai: from 100 tickets/day to 35 (-65%)

Implementation in 5 steps

Step 1: Identify repetitive questions

Step 2: Upload your documentation

Step 3: Create direct FAQs

Step 4: Install the widget

<script src="https://citai.ai/widget.js"
  data-api-key="sk-your-key"
  data-lang="EN"
  data-theme="light"
  data-position="bottom-right">
</script>

Step 5: Configure escalation

  • Automatic: Low confidence → escalate to team
  • Manual: “Talk to a human” button always available
  • Webhooks: Notification to Slack, email, or your system
-65%tickets for your team
24/7availability
~50msFAQ response vs 2-4hrs human

Reduce tickets by up to 65%. Start free →

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